The collection of house-to-house solid waste from the households and commercial establishments comes under Primary Collection. GMC is divided into 31 wards and there is one NGO each assigned for the job of Primary Collection and Street Sweeping within the respective ward.
The NGOs deposit the waste so collected to the nearby secondary collection bins. The work of Primary Collection is monitored by the JTOs and Sanitary Supervisors of the ward. The NGOs are also responsible for the collection of monthly User Charges from the households and commercial establishments as per the notification of User Charges issued by the Corporation from time to time.
The NGOs use tricycles, thelas, hydraulic mounted trailer auto tippers, etc. for the collection of household and commercial establishment’s wastes. Guwahati City generates 550 TPD (approx.) solid wastes.
The NGOs engaged for the 31 wards under GMC area have a total manpower of 450 workers who operate a total of 480 Tricycles and 64 Auto Tippers all around the city.
How to raise a complain?
For any queries or complains the Help line number is: +9188110-07000
People can also complain by sending an email to firstname.lastname@example.org
After a complaint is processed the outcome or feedback regarding the complaint is provided to the concerned citizen.