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Pension & Public Grievances Department Administers and Monitors the Acts and Legislations Relating to pension, Provident Fund, Group Insurances Scheme, Commutation of Pension, Special Family Pension, for which purpose, exercises the Financial Powers as the Administrative Department and Acts as the Referral Department for interpretation of the Acts/rules namely :

  1. The Assam Services (Pension) Rules 1969.
  2. The Assam Services (Extraordinary) Pension Rules, 1963.
  3. The Assam Services (Commutation of Pension) Rules,1965.
  4. The Assam Services (Compassionate fund) Rules, 1962.
  5. General Provident Fund (Assam Services) Rules, 1937.
  6. State Government Employees Group Insurance Scheme.
  7. Special Family Pension Scheme.

Review/Amendment/Relaxation of the said rules are the Responsibility of the Department. The Department Receive and Monitors Applications from the members of the public as well as individual grievances and forwards the same to the concerned authorities for suitable redressal permissible under the Acts/Rules/Guidelines/instruction etc. of the Government. For prompt disposal of Public Grievances an initiative from A.R. & Training Deptt. has been taken by the Govt. in the form of C.P.G.R.A.M.S. (Centralised  Public Grievances Redressal and Monitoring System). P & PG Deptt. has been proposed to be made Nodal Deptt. for the above mentioned system. Registers of Public Grievances showing the status of the grievance petitions are maintained.

NORMS FOR DISCHARGE OF DUTIES AND FUNCTIONS :

All cases of Commutation of Pensions are processed in a chronological manner depending on the date of receipt of authority from the Office of the Accountant General and Director of Pension.

            Individual cases of pension and other service matter referred in this Department for interpretation of rules, views and advice by the other Departments are disposed at the earliest. Individual Court cases/documents pertaining to pension matters of other Administrative Departments are forwarded promptly to the concerned authority for necessary follow up action.

The Department does not sanction pension of individual Government servants. It is the job of the concerned Administrative Department.

Rules are amended only on completion of the legal requirements and necessary advice from the concerned Departments as required under the Rules of Executive Business.

 

RULES, REGULATIONS INSTRUCTIONS MANUALS RECORDS HELD BY ITS EMPLOYEES FOR DISCHARGING ITS FUNCTIONS.

 

  1. The Assam Services (Pension) Rules 1969.
  2. The Assam Services (Extraordinary) Pension Rules, 1963.
  3. The Assam Services (Commutation of Pension) Rules,1965.
  4. The Assam Services (Compassionate fund) Rules, 1962.
  5. General Provident Fund (Assam Services) Rules, 1937.
  6. State Government Employees Group Insurance Scheme.
  7. Special Family Pension to the Families of Govt. servants killed while on duty.       

 

(A)             Activities of Pension & Public Grievances Department in Details are detailed as above

(B)              Achievements and Special Initiative of Pension & Public Grievances Department

1.      The services of the regularised Muster Roll Workers have been made pensionable w.e.f. 20/5/2009 vide Government O.M No- PPG(P)88/2009/2 dated 20/5/2009 followed by O.M No. PPG(P)88/2009/44 dated 18/3/2010, No.PPG(P) 88/2009/58 dated 31/7/2010 and PPG(P) 88/2009/69 dated 4/10/2010.

2.      Director of Pension, Assam has been declared as Pension Payment Authority for disbursement of pension etc. to the Provincialised PRI Employees.

3.      The Assam Services (Pension) Rules,1969 and Assam Services (GPF) Rules 1937 has been Amended after introduction  of New Define Contributory Pension Scheme for all the employees joining State Government Services on or after 1/2/2005 in the line with the  Government of India.

4.      Government have allowed to open joint Bank Account operated by a pensioner with his/her spouse through public sector banks.

5.      Various categories of 20(twenty) numbers of post have already been created for strengthening of the Directorate of Pension, Assam for prompt disposal  of the pension cases of teaching and  non-teaching staff of Provincilised Schools and Provincilised PRI  employees under the Director of Pension, Assam and steps  have already been taken to fill up the posts.

6.      Government in the P & P.G. Department vide O.M.No.PPG(P)88/2010/96 dated 13/12/2011 have issued order to all concerned to issue Provisional Pension/Provisional Family Pension and DCRG to all retired employees as admissible for initial 1(one) year compulsorily before forwarding of pension papers to Accountant General (A&E), Assam/Director of Pension, Assam.

7.      The rate of interest on GPF is enhanced from the existing 8% to 8.6% w.e.f. 01-12-2011 to 31-03-2012 and 8.8% for the financial year 2012-2013 and 8.7% for the financial year 2013-2014 in conformity with the rate fixed by the Govt. of India.

8.      Government have allowed to open joint Bank Account operated by a pensioner with his/her spouse through public sector banks. Govt. has authorised 6 (six) Nos. of Nationalised Banks namely -(1) State Bank of India (2) UCO Bank (3) United Bank of India (4) Punjab National Bank (5) Central Bank of India and (6) Allahabad Bank in the Scheme for payment of pension of Assam Govt. Pensioners through Public Sector Banks. The P & PG Deptt. vide Notification No. PPG(P) 202/2010/27 dated 22-04-2013  added another 3 (three)  Nationalised Banks. The 3 (three) Banks are – (1) Union Bank of India, (2) Bank of Baroda and (3) Canara Bank. At present, a total of 9 (nine) Nos. of Nationalised Banks are authorised for payment of pension to the Govt. pensioners.

9.      Govt. has decided to issue Identity Cards to all the retired State Govt. Employees vide Notification No. PPG(G) 11/2012/83 dated 26-06-2013.

10.  The Government in the P & P.G. Department vide O.M. No. PPG(P) 7/2012/8 dated 21/06/2012 have issued order empowering Administrative Department/Heads of Department and Heads of Offices of District to issue Provisional Pension/Provisional Family Pension and DCRG to all retired Government employees of the State Government as admissible soon after their retirement till the final PPO is issued by the Accountant General (A&E), Assam and the Director of Pension, Assam under the provision of Rule 22(1) the Assam Services (Pension) Rules, 1969.

11.   Pension Adalat was held in the year 2009 to settle long pending pension cases. Pension Adalat was held in Kamrup District in Aug/2013 where 423 long pending pension cases were settled out of 581 Nos. About 1326 Nos. of cases out of a total of 1509 Nos. of pension cases were settled through Pension Adalats in the Districts of Darrang, Udalguri, Jorhat, Golaghat. Though proposed, Pension Adalats could not be held in the Districts of  Cachar, Hailakandi  Karimganj & Sonitpur  due to shortage of staff in the Director of Pension's Office. However, the pending pension cases proposed for disposal in the Pension Adalats were settled in the Directorate of Pension's Office centrally after objections were met. These finalised cases were sent to the respective Deputy Commissioners for distribution amongst the pensioners concerned relating to their Districts.  This Deptt. has also decided to hold Pension Adalat in Lakhimpur, Dhubri and Nagaon during the current financial year to settle long pending pension cases and related grievances. A total of 395 pension cases out of a total of 743 cases relating to the Districts of Baksa, Bongaigaon, Chirang, Goalpara & Kokrajhar have been finalised and the finalised PPO's are under process for sending the same to the concerned Deputy Commissioner for distribution to the pensioner concerned. Altogether 2252 cases have taken up through the Adalat against which 1721 Nos. of proposal have been settled.

12.  The P & PG Deptt. has received many applications/grievances from pensioners relating to non-receipt of copies of finalised PPO's which may be mainly due to postal delays. In order to redress such regular genuine grievances of the pensioners, Govt. in the       P& PG Deptt. has decided to distribute finalised PPO's to the pensioners and treasury copies of the PPO's through the Deputy Commissioner of the districts. This step is expected to minimise the inconvenience & harassment of the pensioners to a large extent.